Travel Agencies in the 21st Century

Have you used a travel agent in the 21st century? I mean with the Internet, who books travel with an agent these days? Well there are a lot of reasons to use an agent -- sometimes they can get you the best deal. Also with their sales training and insider knowledge, they may know about local hot spots and secrets for vacation. An underpriced hotel in Rome? A fabulous mom-and-pop restaurant in Brazil? An agent should know what the locals know and get you the best vacation ever.